Marketing Management |
Management |
Index |
Topic |
Detail |
1 |
Introduction to organization and Management |
- Understanding the concept of organization
- management
- organizations’ culture
- environment
- Social responsibility.
- Managerial ethics and the decision-making process.
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2 |
Management Process |
2.1 Planning:
§ The definition of planning
§ types of plans
§ contingency factors in planning
§ planning tools and techniques
§ techniques for assessing the environment
§ budgets
§ operational planning tools
§ Project management.
2.2 Organizing:
- Defining organizational structure and design
- the contingency approach to organizational design
- applications of organizational design
- technology
- communications, and organizational design
- sources of power
- line and staff authority
- effective delegation
- decentralization and centralization
- change
- model of change process
- sources of resistance
- process of change
- unfreezing
- Changing refreezing.
2.3 Controlling
- Concept of control; Types of controls
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3 |
Understanding Groups and Teams |
- Understanding group behaviors and group decision-making process.
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4 |
Leadership and Motivation |
4.1 Leadership
- Managers versus leaders
- contemporary theories of leadership
- contemporary issues in leadership
- turning groups into effective teams
- Developing and managing effective teams.
4.2 Motivating Employees
- Concept of Motivation
- Current issues in motivation
- from theory to practice
- Suggestions for motivating employees.
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5 |
Human Resource Management |
- The human resource management process
- human resource planning
- recruitment and selection (short-listing, testing & interviews); orientation; performance appraisal (in MBO)
- employee training
- compensation and benefits (performance-based, special arrangements, flexible hours etc);
- current issues in human resource management;
- home office, 24/7 economy and its impact on employees,
- Call centers and stress management.
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6 |
Change Management |
- Initiation of change
- mergers and acquisitions
- re-organization
- restructuring
- right-sizing
- stages in-change process
- Approaches to change management
- Managing stages of change process.
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7 |
Operations Management
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- Introduction to operations management
- inventory management including managements of high and low nature inventory items
- capacity and demand management;
- benchmarking and Business Process Reengineering (BPR)
- continuous improvement techniques (e.g. quality-circles, kaizen, 5S Six (6) Sigma)
- lean production systems
- supply chain management
- computer-based system for managing operations
- approaches to quality management including TQM and ISO standards
- The marketing concept.
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Marketing |
8 |
Introduction to Marketing Management |
- Marketing defined needs, wants, exchange, transactions, and relationships
- Markets
- 4 P’s of marketing.
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9 |
Market Segmentation, Target and Positioning for Competitive Advantage |
- Market segmentation; levels of market segmentation
- evaluating and selecting markets segment
- market targeting
- Positioning product in the market.
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10 |
Product and Service Strategy |
- What is a product?
- The product service continuum
- levels of product
- product classifications
- consumer products
- industrial products
- organizations, persons, places and ideas
- individual product decision
- Product attributes: branding, packaging, labeling, product support services
- product line decisions
- product mix decisions
- services marketing
- nature and characteristics of a service
- marketing strategies for service firms
- International product and services marketing.
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11 |
Pricing Products: Pricing Considerations Approaches and Pricing Strategies |
- General pricing approaches
- cost-based pricing
- value-based pricing and
- competition-based pricing
- new product pricing strategies
- market-skimming pricing
- market-penetration pricing
- product mix pricing strategies
- product-line pricing
- optional-product pricing
- captive-product pricing
- by-product pricing
- product bundle pricing
- price-adjustment strategies:
- discount and allowance pricing
- segmented pricing
- Psychological pricing
- promotional pricing
- geographical pricing
- international pricing
- price changes
- initiating price changes
- Responding to the price changes.
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12 |
Advertising, Sales promotion and Public Relations |
- Major decisions in advertising
- setting objectives
- setting the advertising budget
- advertising strategy
- advertising evaluation
- organizing for advertising
- international advertising decisions
- sales promotion:
- rapid growth of sales promotion
- setting sales-promotion objectives
- selecting sales-promotion tools
- developing the sales-promotion program
- Public relations:
- Major public relations tools
- Major public relations decisions.
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13 |
Distribution Channels and Logistics Management |
- The nature of distribution channels
- Why are marketing intermediaries used?
- Distribution channel functions
- number of channel levels
- channel behavior and organization
- vertical marketing systems
- horizontal marketing systems
- hybrid marketing systems
- physical distribution and logistics management
- nature and importance of physical distribution and marketing logistics
- goals of the logistics functions
- Integrated logistics management.
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14 |
Other Topics in Marketing Management |
- Marketing research
- Internet-based marketing (e.g., B2B, B2C, C2C)
- Marketing forecasting
- Internal marketing.
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